Send the quote form and Aircon24 gets your name, phone number, email, suburb or area, city or town, and a note on what you need. That is used to call you back about your request. It isn't sold or published. You can ask to see it, fix it or have it deleted.
Who we are
This policy applies to aircon24.co.za ("Aircon24", "we", "us"), a service for aircon installation, repair, service and regas in Johannesburg, Pretoria, Centurion, Sandton, Randburg and Midrand. The terms of use cover the rest.
We look after the personal information you give us through this website or over the phone.
What we collect
The quote form asks you for:
- your name, phone number and email address;
- the suburb or area and the city or town where the aircon is; and
- a few words, in your own style, on what you need.
As with most websites, the companies that host and protect the site can also see technical details such as your IP address, browser type, visit time and error logs.
Why we use it
We use your details to:
- receive your request and work out which area you are in;
- call you back to go through the job and confirm the price and scope;
- arrange and carry out the work you agree to;
- follow up afterwards; and
- stop spam and abuse, and check the service is working.
Who sees it
We share your details only with the people and providers needed to handle your request, such as the service providers that host this site and handle email, and where the law requires.
The people who carry out the work you ask for get only what they need: your name, phone number, area and what you asked for. We don't sell your details, and we don't hand them to a list of companies who all phone you. We never publish what you send.
How long we keep it, and how we protect it
We keep your details only as long as we need them to handle your request and to meet legal duties.
The form is sent over an encrypted connection. No website or storage system is completely secure, but we take reasonable steps to look after what you send.
Analytics and cookies
Google Analytics tells us which pages get read. It sets cookies or similar identifiers. Your browser settings let you block or delete cookies.
Your rights under POPIA
The Protection of Personal Information Act gives you these rights:
- to ask whether we hold personal information about you;
- to see it;
- to have anything wrong or incomplete corrected;
- to ask for it to be deleted, or for us to stop using it, where the law allows;
- to object to the way we use it;
- to withdraw your consent where we rely on it; and
- to complain to the Information Regulator, South Africa's data protection authority.
We may need to confirm who you are before acting on a request, and some information must be kept where the law requires it.
How to contact us about privacy
For any privacy request, call 060 086 9889 and say it is about personal information you sent through aircon24.co.za.
If this policy changes, the new version goes on this page with its date.
Last updated: 10 November 2026.
Questions people ask
Do you sell my details?
No. They are used to call you back about your request. We don't sell them, and we don't pass them to a list of companies who all phone you.
Can I ask you to delete what I sent?
Yes. Call 060 086 9889 and say it's about personal information from aircon24.co.za. Some information may have to be kept where the law requires.
Sources for the figures and rules on this page
- Rights of data subjects under the Protection of Personal Information Act 4 of 2013 (accessed 9 Nov 2026) gov.za (opens in a new tab)
- Where to complain about the handling of personal information (Information Regulator, accessed 9 Nov 2026) inforegulator.org.za (opens in a new tab)